About Us
These terms and conditions (“Terms of Service”), which include our Privacy Policy, govern the use of the credit broking service (“Service”) provided by Hylend Limited (trading name: Hylend) (“we”, “us”, “our”) to any business registered with us (“you”, “your”).
Hylend Limited is incorporated in England & Wales with its registered office at HyLend Limited, Level 1 Devonshire House, One Mayfair Place, W1J 8AJ, United Kingdom (company number 15526751), registered with the Information Commissioner's Office (reference number ZB666234).
Hylend is not authorised or regulated by the Financial Conduct Authority and can only provide credit brokering services for non-regulated agreements. You can check information on the Financial Conduct Authority (FCA) website.
Our Service
We operate a commercial credit broking platform through this website to facilitate Borrowers' applications to a panel of Lenders for certain loan and other finance and credit products which may be appropriate to the needs of their business.
Hylend Limited is not a lender or a supplier of credit or other financial products. We do not offer any financial products via the platform and we will not be a party to any agreement entered into between users of the Service, nor do we make any representations or warranties relating to any agreement entered into between users of the Service, nor in respect of the parties thereto.
The Service is not intended as advice or to be relied upon by you in any way, including as the basis for making or not making any decision, and you should obtain your own independent financial, accounting, tax and/or legal advice concerning your activities in connection with the Service and any finance application and/or agreement.
If a Borrower and a Lender enter into a contract as a result of our Service, we will be paid a commission by the Lender. If another party (an Introducer) introduces a Borrower to us, we may also be obliged to pay commission to the Introducer.
The Service offered through our platform is only available to you which have fully registered to use the Service in accordance with and subject to these Terms and Conditions. The Service can only be used in accordance with these Terms and Conditions. If you do not agree to these Terms and Conditions, you may not use the Service.
For more help in deciding whether debt finance is appropriate for you, see the Government’s Business Finance Advice.
Limitations of what we offer
Our Service is intended for your own business-related purposes only.
We do not provide debt counselling or debt advice. You may find contacting the Business Debtline or Citizen Advice useful if you require support.
We cannot guarantee that our Service will be successful for you, neither are we obliged to provide our Service to you.
Our Service is based on information from third parties over which we have no control, and may contain inaccuracies or errors.
Where you have not made us aware of your specific needs, it is your responsibility to ensure that any options presented through the Service meet your requirements.
Content and information provided as part of the Service may not be timely or correct, and will change without notice, meaning that it is for your general information and use only.
To support free usage of our Service, we must expressly exclude liability for any inaccuracies, service failures or errors to the fullest extent permitted by law. Accordingly, we cannot provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information offered through the Service.
To the extent permitted by applicable law, each party shall only be liable to the other party for any loss or damage which results as a directly foreseeable consequence of its breach of this Agreement or negligence (except in the case of fraud or willful misconduct).
Nothing in these terms shall seek to exclude or limit liability for death or personal injury or any other liability that cannot be lawfully excluded or limited.
While the Service is free of charge to the borrower, we may receive commission from Finance Providers for introductions we make to them. We have a Conflicts Policy to detect and manage any potential conflicts that might arise.
You use and download information from the Service at your own risk and should use software to detect and disinfect viruses in any information you use and download.
The availability of third party sites, links, services or information via the Service does not constitute any recommendation, advice, endorsement or publication by us and we are not responsible for any such sites, links, services or information provided by any third party.
We reserve the right to change any aspect of the Service at any time without notice or to suspend access to the Service, or end it.
Our remuneration
We do not directly charge you for helping you arrange your debt finance. We are remunerated by way of a commission payment payable by the Lender. The nature of this commission payment and the effect on the interest rate you might pay will vary from Lender to Lender and is dependent upon a number of factors including (but not exclusive to) asset type, product chosen and customer circumstances and credit status.
If commission is to be paid, you will be informed. You are entitled, at any time, to request information regarding any commission payment which we may have received as a result of placing your finance with a Lender. This information will be available from Hylend Limited within 48 hours of your funding being approved and you can request it by emailing contact@hylend.co.uk or telephoning +44 (0) 1386 904 881.
Client money
For the avoidance of doubt, Hylend Limited does not hold or in any way handle any client monies whatsoever.
Your usage and responsibilities
By using the Service, you agree to notify us promptly of any changes in the details you have provided to us. You shall ensure that all information you provide to us is complete, true, up-to-date and accurate in all respects. You are solely responsible at your own cost and expense for creating backup copies and replacing any information you provide via the Service.
You agree that we and our Lenders may carry out identity verification and credit checks on you and your owners or directors. You and your owners or directors acknowledge that credit reference agencies link together the records of you and anyone that you have advised is a financial associate (e.g. someone with whom you have a joint credit account) including previous and subsequent names of parties to the account. Links between financial associates will remain on yours and their credit reference files until such time as you or your associate successfully files for a disassociation with the credit reference agencies. We and any Finance Provider may take into account information about yours and your owners’ or directors’ financial associates in yours or their credit reference.
You agree to keep your username and password secure and when they are used to log-in we will assume that you are the person giving instructions and you will be liable for them unless and until you notify us that this is no longer the case. You are responsible for any activity through the Service arising out of any failure to keep your password secure. We may refuse or disable your access at our sole discretion without notice or explanation where it is lawful to do so.
If at any time you wish to cease using the Service, you may contact us to request deactivation of your account. Within a reasonable time of this notification, we will remove any third-party data access you may have given us. Historical data will be maintained by us as described below.
If you have agreed to pay us for any aspect of the Service, you recognise that we may withdraw your rights to use the Service as a result of non-payment.
You agree not to use the Service in a way that harms our reputation, and you agree to comply with all applicable laws and regulations, including the General Data Protection Regulations (GDPR).
You agree to indemnify and hold us, our staff, officers, group companies and partners harmless from loss, damage or claim, made by third parties and/or incurred as a result of your breach of these Terms and Conditions.
We will make reasonable efforts to provide support for the Service during office hours by email on contact@hylend.co.uk, or by telephone on +44 (0) 1386 904 881..
Our intellectual property
You recognise that unless otherwise stated in writing we do not grant you any intellectual property rights in relation to the Service, which include copyright, database rights, our trademarks, domain names, design rights and patents.
In addition, the Service contains material which is owned by us or our licensors, including but not limited to source code, AI, algorithms, databases, copy and graphics, and you recognise that unless otherwise stated in writing, we do not grant you any rights to these.
You will not acquire any proprietary rights (including database rights) to any information provided via the Service.
You will not:
- use the Service to:
- collect any information of other users from the Service for the purpose of sending unsolicited communications outside the Service;
- create a database of information obtained from this Service otherwise than for your own records;
- transfer any information form the Service to any third party except where expressly permitted by us under a data sharing agreement;
- use automated scripts to collect information from or otherwise interact with the Service;
- use the Service in any unlawful manner or in any manner that could harm the Service or the servers on which it is hosted;
- register any person or entity on, or otherwise use, the Service without that person or entity's prior written authorisation;
- impersonate any person or entity, create a false identity in relation to the Service or falsely state or otherwise mislead or deceive us;
- remove any copyright or trademark notice(s) from any material on or obtained via the Service.
Privacy Policy and Data
We take data protection very seriously and we are committed to taking care of your business data in accordance with the provisions of our Privacy Policy.
We are registered with the Information Commissioner Office (ICO) under the Data Protection Regulations and abide by the requirements of the regulations. Our ICO reference number is Z8940359.
As part of providing our Service to you our systems will gather data provided by you, in some instances from your systems such as open banking APIs, accounting software, as well as from third-party sources.
As part of providing our Service to you we may share data provided by you with our panel of approved Lenders, and those Lenders will share with us information regarding your case such as its current status and outcome.
Our usage of such data may involve interfacing to third party systems, to enhance the databases we use to provide the Service and our Services to others, and for monitoring of performance, statistical analysis and the identification of improvements to the Service.
By using our Services to provide data to us, you agree to grant us an irrevocable, royalty-free, sub-licensable, transferable, perpetual licence to use, copy, reformat, translate, excerpt (in whole or in part) and distribute these data for any purpose on or in connection with the Service, to prepare derivative works of, or incorporate into other works. We may share this information with other third parties who assist us in providing the Service. In such circumstances, any data used will be anonymous and will not identify you as the source unless we receive your permission to do so. If you choose to remove your data, this licence will expire, provided that you acknowledge (a) we may retain archived copies and (b) we are required to maintain records that are relevant to demonstrating our compliance with the Regulations for no less than five years from the date on which the records were created.
Before or after you enter into any agreement with a Lender, to help make credit decisions, theLender may make a credit search with a credit reference agency. If you are a company or partnership they will also make enquiries about the principle director(s) or partner(s) with a credit reference agency.
Each Lender we use has their own privacy policy that explains how your data will be processed and shared. Full details of the use and disclosure of your information by the Lender is contained within the terms and conditions of any agreement which you should read before signing.
Other terms
We reserve the right to vary these terms and conditions at any time, including assigning these terms.
We may send any notices to you by email to the address provided when you signed up to the Service, or otherwise provided. You agree that we may send you notices via email or via alerts within the platform.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain enforceable. Failure to exercise or enforce rights or provisions shall not constitute a waiver.
Your use of the Service is subject to English law, and we both agree to submit to the jurisdiction of the English courts to settle any dispute that might arise.
Treating you fairly
We always aim to treat you fairly. This means that we will always endeavour to:
- Conduct our business with due skill, care and integrity,
- Aim to keep you fully informed in a clear and fair manor,
- Never put ourselves in a position where our primary duty to you is compromised,
- Deal with any complaint sympathetically and independently of the colleague to whom the complaint is directed,
- Be clear and transparent in the matter of our remuneration (fees and charges), and;
- Respect your confidentiality.
Complaints
If you have a complaint about our service, you can contact us directly at the following:
Call Us: +44 1386 904 881
eMail Us: complaints@hylend.co.uk with brief details of your complaint and your reference.
Write to Us: F.A.O. Complaints officer, PO box 245, Yelverton, Devon, PL19 1FG, United Kingdom
All complaints are treated with confidentiality and in accordance with data protection legislation.
We will acknowledge your complaint within one Business Day, then investigate and send you an initial response within another three Business Days. We will aim to resolve the matter within four weeks of receiving your complaint. If within eight weeks after receiving a complaint we are still not able to resolve the matter, we will send you a final response.